Frequently Asked Questions

Do you accept returns?

Yes. We accept returns on unopened, unused brush sets with all three authenticity seals fully intact.

Opened, tampered, or used brushes cannot be returned for hygiene and safety
reasons.

Full details can be found in our Return & Refund Policy.

When will I get my order?

All orders ship from Kuwait via DHL Express Worldwide.

Delivery typically arrives within:

  • Kuwait: 1–2 business days
  • GCC: 2–4 business days
  • International: 3–7 business days depending on the region


Tracking information is automatically sent to your email once your order ships.

Where are your brushes manufactured?

Every brush in the Fatal Tools Altar Collection is designed by Mohammad Dashti and handcrafted in Qingxian; a historic region revered for its masterful goat-hair preparation, long tied to the traditions of China’s finest calligraphy brushes. Each brush is individually shaped, inspected, and finished with intention.

Feel free to check out the Craftsmanship page for more information.

Do you ship internationally?

Yes. Fatal Tools offers free worldwide shipping via DHL Express on all brush sets.

We cover all outbound shipping costs (including duties & taxes) to ensure your experience feels smooth, premium, and stress-free

Please refer to our Shipping Policy page for more information

What’s the difference between the different brush sets?

The Altar Set (Full Collection)
Our complete signature collection - all face + eye brushes.

Includes every exclusive accessory:

  • The Ritual Droplet beauty sponge
  • The Ritual Artist Clutch (deep red leather) - exclusive to the Full Altar Set
  • The Ritual Cloth for polishing your brushes

______________________

The Altar Face Set (6 Brushes)
All complexion-focused brushes for contour, bronzer, blush, detail work, and finishing.

Includes:

  • The Ritual Droplet beauty sponge
  • The Fatal Tools Black Pouch
  • The Ritual Cloth

______________________

The Altar Eye Set (6 Brushes)
Every brush you need for detailed, editorial, and everyday eye artistry - from lash-line work to full, blown-out blending.

Includes:

  • The Fatal Tools Black Pouch
  • The Ritual Cloth

    (Does not include the Ritual Droplet)

______________________

All three sets share the same lacquered black wooden handles, deep blood-red natural hair bristles, and the iconic Fatal Tools® design language

Can I order individual brushes?

Not at this time.

Fatal Tools sets are sold exclusively as curated collections to maintain consistency, quality control, and the ritualistic experience of the brand.

Do I have to pay for expedited shipping in the USA to process my order faster?

No.

All orders including those to the USA ship express by default.

There is no additional fee for expedited processing.

Are the brushes cruelty-free?

Yes.

Fatal Tools uses ethically sourced natural hair.

No animals are harmed for the production of our brushes.

Please refer to our Craftsmanship page for more information

What are the fibers made from?

Our brushes use premium natural goat hair from the highest grade, selected for its softness, pickup, blending quality, and durability.

Please refer to our Craftsmanship page for more information

Can I purchase your brushes in stores or with another online retailer?

No.

Fatal Tools is exclusively available at fataltools.com.

We do not sell through retail partners or third-party websites.

Are the brushes soft?

Extremely.

Each brush is individually hand-shaped and conditioned to ensure a buttery, skin-melting feel without sacrificing control or performance.

Do the brushes shed?

Minimal to none.

Light shedding may occur only during the first few uses which this is normal for natural hair brushes.

After that, shedding
should be extremely rare.

Please refer to our Care page for more information.

Is the packaging recyclable?

Yes.

Our boxes, sleeves, and protective materials are recyclable.

The authenticity seals and sticker closures should be removed before recycling.

How do I clean my brushes?

You’ll find a complete cleaning and maintenance guide on our website’s Care page. We recommend referring to it for the best results.

How do I get in touch with Fatal Tools?

You can reach us anytime via email:
contact@fataltools.com

Business Hours (Kuwait Time, GMT+3):

Sunday – Thursday: 10:00 AM – 6:00 PM

Friday & Saturday: Closed