Shipping policy
Last updated: June 2, 2026
At FATAL TOOLS®, we are committed to delivering a smooth, secure, and luxurious shopping experience from the moment you place your order to the moment it arrives at your door. Every order is handled with care, attention, and precision to ensure your products arrive safely and beautifully.
1. Processing Time
All orders require 1–3 business days to process before dispatch.
This includes:
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Product verification
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Quality checks
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Packaging
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Preparing your shipment with the correct documentation
During new launches, holidays, or high-volume periods, processing may take slightly longer. Temporary DHL delays may occur in case of regional airspace restrictions.
2. Shipping Within Kuwait (Domestic)
Orders within Kuwait are delivered using our trusted local courier partners.
Estimated delivery timeframe:
• 1–2 business days after processing
Shipping rates, where applicable, are calculated at checkout.
Customers will receive updates regarding:
• Order confirmation
• Dispatch notification
• Delivery status updates
3. International Shipping (Worldwide)
DHL Express Worldwide Shipping
Every international order ships using DHL Express, fully tracked and insured for your peace of mind.
Orders that qualify for free shipping will receive complimentary DHL Express delivery.
Orders below the free shipping threshold will be charged a flat-rate DHL Express shipping fee at checkout.
Estimated delivery timeframe:
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3–10 business days once your order is shipped, or depending on destination
(Please note: remote regions may require additional days.) - Temporary delivery delays may occur in case of regional airspace restrictions. All orders are securely packed and will dispatch at the earliest available departure.
Once your order is shipped, you will receive:
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A DHL tracking number
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Live updates via email
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Delivery notifications through the DHL portal
4. Duties, Customs & Import Taxes
FATAL TOOLS® covers all applicable duties, customs charges, and import taxes for international orders.
Shipping fees, where applicable, are calculated separately at checkout. Orders that qualify for free shipping will receive complimentary DHL Express delivery.
5. Incorrect Address, Missed Deliveries & Unclaimed Shipments
Please ensure that your shipping address, phone number, and email are entered correctly at checkout.
FATAL TOOLS® is not responsible for:
- Delays caused by incorrect or incomplete address details
- Lost packages due to inaccurate shipping information
- Failed delivery attempts due to customer unavailability
If a shipment is returned to us due to incorrect or incomplete information, missed delivery attempts, refusal, or failure to collect from a designated pickup location, the order will be considered unclaimed.
In such cases, a refund will be issued minus all shipping, handling, and return costs incurred. Alternatively, customers may request reshipment, in which case additional shipping fees will apply.
We strongly recommend monitoring your shipment and ensuring availability for delivery or collection.
6. Damaged, Lost, or Missing Shipments
We take every measure to pack and protect your order.
If your order arrives damaged, missing items, or appears lost in transit:
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Contact us at contact@fataltools.com within 48 hours of delivery.
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Include:
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Your order number
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Photos and/or videos of the issue
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The shipping label on the box
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We will work with DHL to resolve the case and arrange a replacement if applicable.
7. Tracking Your Order
Once your order ships:
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Kuwait orders receive SMS/WhatsApp/email updates
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International DHL orders receive a full tracking link via email
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You can check your order anytime through your Fatal Tools® account on our website
8. Pre-Orders & Launch Periods
During pre-order releases or large collection drops, processing and shipping times may temporarily extend. Any extended timelines will be clearly stated on product pages before purchase.
9. Contact Us
For any shipping-related questions, email us at:
📧 contact@fataltools.com
We are always happy to help.