Contact information
We’re here to help. Whether you have questions about your order, our products, or need personal assistance, the FATAL TOOLS® support team is ready to guide you.
Customer Support Email
This is our official support channel for all inquiries related to orders, shipping, product questions, returns, refunds, or any assistance you may need.
Business Address and Company Information
FATAL TOOLS
Salwa Complex M2 Unit 23, Al-Mirqab
Kuwait City, Kuwait
شركة فيتال تولز للبيع بالتجزئة للعطور ومستحضرات التجميل وصابون الزينة والبخور
المرقاب، مجمع سلوى م2 وحده 23، الكويت
رقم السجل التجاري: 553806
رقم الترخيص: 2026/15897
Operating Hours
🕒 Sunday – Thursday: 10:00 AM – 6:00 PM (GMT+3)
🕒 Friday & Saturday: Closed
Our team responds to all messages within 24–48 hours, excluding weekends and Kuwaiti public holidays.
For Faster Help
When contacting us about an order, please include:
-
Your full name
-
Order number
-
Email used at checkout
-
Clear photos or videos if reporting damage or a shipping issue
This helps us resolve your request as quickly as possible.
PR, Media & Collaboration Requests
For all business inquiries, brand partnerships, media requests, and PR, please contact us via the same email and include “PR Inquiry” in the subject line.