Refund policy

Last updated: August 8, 2026

At FATAL TOOLS®, every brush is handcrafted, inspected, and packaged with ritualistic precision. We take extreme care to ensure that every item arrives in immaculate condition. Because our products include hygienic beauty tools and accessories, items are non-returnable once opened, except where required by applicable law.

However, we do offer returns for unopened and sealed products and full support for damaged, defective, or incorrect items.

Please read the full policy below.

1. Returns for Unopened Products

We accept returns within 14 days of delivery, provided the product is completely unopened and remains in its original sealed condition, including all original protective wrapping.

To qualify:

  • All original protective wrapping must be fully intact, unopened, and untampered with.
  • All Fatal Tools seal stickers, where applicable, must be fully intact, unbroken, and unpeeled.
  • All product packaging must remain fully sealed, unopened, and untouched.
  • The product must be unused and in its original condition, with all original components, accessories, and packaging included.

Return Shipping:

  • Return shipping costs (including duties & taxes) are paid by the customer.
  • We will provide the DHL return shipping rate before the return begins. Once approved by the customer, a return label will be provided.
  • Once the item is returned and inspected, we will refund the product price minus the return shipping cost + (duties & taxes paid)

Inspection:

If any original protective wrapping, seal, or seal sticker has been opened, removed, broken, damaged, or tampered with, the product will no longer qualify as an unopened return and the return may be rejected, except where otherwise required by applicable law.

2. Non-Returnable Items (For Hygiene & Safety)

Once the original protective wrapping or product packaging has been opened, the following items are not eligible for change-of-mind returns or refunds:

  • Individual brushes and brush sets
  • Makeup sponges and other hygienic beauty tools
  • Bags, cases, and accessories
  • Limited-edition products and collections
  • PR boxes and promotional items

Opened products are not eligible for change-of-mind returns or refunds due to hygiene and safety considerations, except where otherwise required by applicable law. This does not affect your rights regarding damaged, defective, or incorrect items.

3. Damaged, Defective, or Incorrect Items

If your order arrives with an issue, we are committed to making it right.

Eligible for free replacement or refund:

✔ Damaged Bristles

  • Severely bent or broken

✔ Broken or Defective Handles

  • Cracked or snapped handles
  • Misattached ferrules
  • Factory assembly defects

✔ Severely Scratched Surfaces

  • Major deep scratches or dents

✔ Missing Brush or Mislabeled Set

  • Missing item from a set
  • Set containing the wrong brush shape

✔ Wrong Item Received

  • Incorrect product shipped

✔ Lost in Transit (confirmed by DHL)

What we need:

  • Clear photos of the issue
  • Your order number
  • Unboxing video (recommended, greatly speeds up approval)

Contact us within 7 days of delivery at:
📧 contact@fataltools.com

4. Refund Method

Once a claim is approved:

  • Refunds go back to the original payment method
  • Processing time: 5-10 business days (can vary based on region)
  • Shipping fees (if applicable) are non-refundable

You may also choose:

  • A replacement for the affected item

If a shipment is returned to us due to failed delivery, refusal, or failure to collect from a designated pickup location, the order will be treated as unclaimed. In such cases, refunds will be issued minus all shipping, handling, and return costs incurred.

5. Lost or Stolen Packages

We ship exclusively through DHL Express.

If DHL marks your package delivered but you haven’t received it:

  1. File a claim with DHL
  2. Provide us with the case number
  3. We will support you with documentation
  4. Replacements for stolen packages are evaluated case-by-case

6. Order Cancellation

Orders may be cancelled within 24 hours of being placed, provided the order has not already been fulfilled or shipped.

Once the cancellation window has passed, or the order has been fulfilled or shipped, it cannot be cancelled or modified.

7. International Duties & Taxes

Fatal Tools ships worldwide with DHL Express.

Orders above the free shipping threshold qualify for complimentary DHL Express delivery. Orders below this threshold will be charged a flat-rate DHL Express shipping fee at checkout.

All duties and taxes are covered by Fatal Tools for every international order. Customers will not be required to pay additional duties or tax charges upon delivery.

Delivery times may vary depending on destination, customs clearance, and local processing times.

We’re here to help

If you ever have questions about potential fees in your country, or receive an unexpected customs notice, you can always reach out to us. We will gladly assist, clarify, or guide you through the process.

📧 contact@fataltools.com

Our goal is to make your entire Fatal Tools ritual from checkout to unboxing as smooth and beautiful as possible.

8. Contact Us

For all return or refund questions:
📧 contact@fataltools.com

We respond within 1–3 business days.